Commitment · Customers
We look after those who play.
Everyone who uses our brands deserves personal support, in Portuguese, and clear answers when they need them.
Our care
How we look after those who play
Support in Portuguese
We talk to you by phone or email, Monday to Friday, 9am to 6pm.
Clear answers
Rules written in plain language. If something is unclear, we explain it as many times as needed.
Complaints taken seriously
We listen to every complaint, look for the cause and give you an answer.
Privacy
We use your data only for what is needed. We never sell it.
Frequently asked questions
How do I get in touch?
Call +244 924 629 247, Monday to Friday, 9am to 6pm. You can also write to us through the contact page.
When is BetJá launching?
Soon. We will announce the date in News and events.
How do I make a complaint?
Use the contact form and choose the subject ‘Customers’. Tell us what happened and how you would like us to contact you.
What if gaming stops being fun?
Talk to us, in complete confidence. We will explain limits, breaks and self-exclusion, and tell you where to find help.
Need to talk to us?
Call us or use the contact form. We will talk to you in Portuguese.